Privacy policy
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Smart Health Clinic
40 Wollaton Road, Beeston
NG9 2NR, Nottingham
United Kingdom
Email: info@smarthealthclinic.co.uk
Phone: +44 7480 950222
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Smart Health Clinic is the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Personal Data We Collect
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We may collect the following personal data: full name, contact details including email address and telephone number, address where required, appointment details, and relevant health information necessary for treatment. We may also collect technical data such as IP address, browser type and website usage information.
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Health information is processed as special category data in accordance with Article 9 of the UK GDPR for the purpose of providing healthcare services.
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How We Use Your Data
We process personal data to provide healthcare services, manage bookings and appointments, respond to enquiries, maintain required medical records, improve our website and services, and comply with legal and regulatory obligations.
We do not sell personal data and we do not share personal data for marketing purposes without your consent.
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Payment Information
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Smart Health Clinic does not store, process, or retain any credit or debit card details. All payments are handled securely by external payment providers. We do not have access to your full card details and no bank card information is stored on our systems at any time.
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Cookies and Website Analytics
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Our website uses cookies to improve user experience and monitor website performance. We may use services provided by Google, including Google Analytics, and advertising tools provided by Meta. These services may collect anonymised usage data through cookies. You can manage or disable cookies through your browser settings.
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Data Retention
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We retain personal data only for as long as necessary. Medical records are retained in line with UK healthcare record retention requirements. General enquiries may be retained for up to 12 months. Marketing communication data is retained until you withdraw your consent.
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Data Sharing
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We may share personal data with IT and website hosting providers, secure payment processors, professional advisers, and regulatory authorities where legally required. All third parties are required to process personal data securely and in accordance with applicable data protection laws.
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Your Rights
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Under the UK GDPR, you have the right to request access to your personal data, request correction of inaccurate data, request erasure where applicable, object to processing, request restriction of processing, and withdraw consent at any time.
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To exercise your rights, please contact info@smarthealthclinic.co.uk.
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Complaints
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If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office at https://ico.org.uk.
We would appreciate the opportunity to address your concerns before you contact the ICO.
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Updates
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We may update this Privacy Policy from time to time. The latest version will always be available on our website.
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11 February 2026